Fill out the form including your phone number and we’ll call you back within 48 hours. We’ll discuss your needs and if we are a good fit, a contract will be drawn up. Aside from that we’ll need access to your website and assets, but we can discuss that once the contract and deposit is in place.

Once we’ve agreed upon an amount, a deposit of 50% is required before we start work on your project. An invoice will be sent along with a contract.

The discovery process involves a 1-hour deep dive into your business during a discovery call. We gather information about your brand, customers, and goals to ensure the website’s success. We also consider any technical limitations, budget constraints, and branding guidelines that need to be followed.

The design process begins with creating a mockup design for your website’s homepage and sometimes an interior page. We implement our research, your goals, and your brand into an online experience. Before development, we refine the look and feel of the design to align it with your business and brand.

We conduct thorough testing to ensure an error-free website. We test the site on different browsers and devices and may have users test forms, links, and navigation. Additionally, we optimize page load times to ensure the site loads in under 3 seconds.

In the site development stage, we build your website in a development environment, invisible to the general public. We use platforms like WordPress or Shopify and may involve custom coding to create the desired structure and style. We also integrate any necessary tools or features.

On launch day, we make your website live and connect Google tools to measure traffic and user interaction. If required, we provide full access to the website.

We do our best to respond to your initial request within 24 hours and strive to have the issues solved within 72 hours. There may be times where this isn’t possible but we will always keep you informed.

Depending on your plan, you may have access to two (2) support tasks per month that will enable you to have small changes made to the site that require up to 15 minutes. We can provide a quote for the work which will detail the amount of hours needed and the estimated cost based on our hourly rate.

If you are hosting with us, your billing cycle starts from the first week that your site is uploaded to our server. If we are designing and developing your site, once the site is up on the server and all testing has been done, we will publish the site to the live server and billing will begin on that day. If you are not hosting with us, your billing cycle will commence from the first day you sign your contract.

Proud Pup Media  does not provide support for email. We recommend and use Google Workspace because it is secure and less likely to create problems with spam filters. You can still use your domain name with your email service with Google.